Frequently Asked Questions

About Best in Class Care

Best in Class Care personally visits the Centers of Care in our network so that we can meet the administrators and providers, tour the facility, examine quality standards and ensure that each Center of Care is one in which we would confidently entrust with our own health and the health of our families.

Care Concierge

Best in Class Care is not a health care provider, so we cannot recommend any specific type of care, Center of Care or healthcare provider for you. The Centers of Care in our network are required to provide us with honest and accurate descriptions of their facilities and profiles of their providers. We in turn, make this information available to you as a supplement to any other research you may undertake when determining the Center of Care and provider that is best suited to deliver your care.

Throughout the consultation process, the Care Concierge will facilitate dialogue and any exchange of information between you and your provider. They may also assist in scheduling a live telephone or video conference between you and your provider.

The Care Concierge is not a health care provider, so while they are not authorized to provide guidance on medical decisions, they are always available to answer your non-medical questions and facilitate communication between you and your health care provider.

The Care Concierge is available to assist you with searching, selecting, and booking your travel arrangements. If your insurance carrier covers services performed by providers in the Best in Class Care network, the Care Concierge may be able to complete the booking of your travel and accommodations arrangements on your behalf. Please contact the Care Concierge for more information.

Best in Class Care uses a HIPAA-secure web-based service to facilitate the secure transfer of medical records and information between patients and providers. As a patient, you can upload files and access them from any variety of devices: web, tablet or phone. Your provider will then be able to review the information you upload. If you request a consult, a secure folder will be created for you, and you will receive an email invitation to join the folder.

Best in Class Care uses a secure web-based service to facilitate the secure transfer of medical records and information between patients and providers. As a patient, you can upload files and access them from any variety of devices: web, tablet or phone. Your provider will then be able to review the information you upload. If you request a consult, a secure folder will be created for you, and you will receive an email invitation to join the folder.

Best in Class Care can assist in coordinating communication between your insurance carrier and your selected Center of Care. If your insurance carrier covers services provided through the Best in Class Care network, the Care Concierge, with your permission, is able to work directly with your insurance carrier to facilitate the exchange of records and information in order to ensure your consultation and treatment process is smooth and efficient.

Your Best in Class Care Concierge is ready to assist you in any way possible to ensure your travel and experience is excellent. In some cases, your Center of Care may be making these arrangements on your behalf.  If those services are not available, your Care Concierge may be able to facilitate these services for you.  

If follow-up care is required after your procedure, you may need to coordinate care with a local provider. Your provider of choice will inform you of any necessary follow up care to anticipate based upon the outcome of your consult. Based on your procedure outcome, post-procedure recommendations may change; therefore, it is important that you obtain post-procedure and follow-up instructions from your provider prior to traveling home. If such follow-up care is necessary, it is of utmost importance that you contact your local provider to review the follow up care recommendations. If your insurance carrier covers healthcare services provided through the Best in Class Care network, the Care Concierge, with your permission, is able to work directly with your insurance carrier to facilitate the exchange of records and information in order to help coordinate any post-procedure follow-up care your provider of choice recommends.

Changes & Cancellations

Contact the Care Concierge with your request to change the provider, Center of Care and/or date of the procedure, and they will assist you with this process.

Contact the Care Concierge for assistance. Note that refunds for flights and hotel rooms purchased through the Best in Class Care site must be requested directly from Priceline, our travel partner, and are subject to the terms and conditions at the time of purchase. If you made your travel reservations through the Best in Class Care site and you are owed a refund, please note that it can take several business days for the hotel or airline to process your refund, and additional time for the funds to post to your credit card account. If you do not see the refund posted to your credit card account within 7 business days after your refund was initiated, please contact your Care Concierge for support at .

Prior to booking a procedure, ensure you have read and understand the Terms and Conditions of the Center of Care with which you are booking. Please contact your Care Concierge for assistance as soon as you know that you have a need to cancel your procedure. 

If, after your consultation, you decide that you would prefer a different provider, but would like to remain at the Center of Care you originally chose, please contact the Care Concierge. They will help you to coordinate with the Center of Care to change your provider, if one is available. Please note that provider schedules and availability may vary, and changes to your travel itinerary may be necessary. Such changes may impact the overall cost of your travel package. If a provider is not available during your desired travel window, or another provider is not available at your Center of Care of choice, the Care Concierge will inform you and assist you with selecting a new Center of Care and adjusting your travel package accordingly.

If, after your consultation, you decide that you do not wish to book the procedure at the Center of Care you chose, you are not obligated to do so. After your consultation, the Care Concierge will be in touch with you to follow up, and you can inform them at that time. Alternatively, you may contact the Care Concierge right away to review alternate package options with other Centers of Care.

If you want to change or cancel a booked hotel reservation, please be sure to first review the hotel's change/cancellation policy, including any rules regarding change/cancellation fees, and then work directly with the hotel to make the change/cancellation on site. If you have a point of contact at the Center of Care who assisted you with making the arrangements, or if the Care Concierge assisted with making your reservations, you may wish to contact them directly for assistance. Please be sure to inform the Care Concierge at of any changes to your reservation.

Consult / Care Coordination

The length of the consultation period can vary considerably from one procedure to the next. Typically, the more complex the procedure, the longer the consultation period. You can help minimize the length of this period by promptly responding to requests and instructions from your provider and the Care Concierge. Throughout the process, the Care Concierge will communicate actively with you regarding the timing of your procedure and travel plans.

Yes, you may build multiple packages for the same procedure and request a consult for each. It is important to note that Centers of Care may have different policies regarding consultations, and that fees and certain inclusions or exclusions may apply. If you have specific questions about inclusions, exclusions, or other information about a particular Center of Care, you may wish to contact your Care Concierge at for more information before requesting a consult.

If, as a result of your consultation, your provider recommends a different procedure based on your medical needs, the Care Concierge will assist you in making any necessary changes to your existing package, or, if appropriate, cancelling your current package and creating a new package for the new procedure.

Best in Class Care is not a health care provider, so we cannot comment on the appropriateness of any medical provider's decision; however, should you decide to seek the opinion of another provider within the Best in Class Care network, you may build a package with a new provider and request a consult.

Pre-op and post-op travel dates are automatically included in the calendar when you choose your procedure. These dates vary by procedure. Because travel is involved prior to and following a procedure, sufficient time must be allowed to include any necessary pre-op exams and consultations, as well as post-op follow-up and recovery to ensure you are able to travel safely. This includes factors such as cabin pressure, prolonged sitting, or special accommodations. The dates indicated on the calendar for pre-op and post-op travel mean that you must arrive on or before and depart on or after the number of pre-op and post-op days listed. Of course, you are welcome to extend your travel dates to arrive earier and/or depart later than the pre-op and post-op dates. Please note that pre-op and post-op travel dates can also change based on the unique needs of each person. A tailored treatment plan including updated pre-op and post-op dates will be provided during the consultation process, if needed. The Care Concierge will communicate with you if any changes are needed for pre-op and post-op dates, and you will be able see any changes in your patient account.

The process of arranging the special assistance you will need will vary depending on your destination of choice. Planning ahead, which the Care Concierge will assist you with, is the best course of action. Prior to your departure, the Care Concierge will help to ensure you have the necessary information specific to your travel needs.

How it Works

Complete the search fields on the home page and click the “GO” button. You'll be taken to a page where you can view your search results and learn about the Centers of Care and the providers in the Best in Class Care network. If no locations are available from your search, try entering the "Preferred Dates of Travel" to "In the next 6 months". We are continuously adding procedures and Centers of Care to our network, so if you still get no results or very limited results, please contact the Care Concierge at .

If you are not sure of the medical name of the procedure for which you are searching you can try typing in another name for the procedure in the search box. Some procedures have both a technical name and a more informal name (i.e. “rhinoplasty” is also known as “nose job”). Also, try viewing our “All Available Procedures” list by clicking the “See All” icon above the “Procedure” search field on our home page. If you are still not finding the procedure you are looking for, please contact your Care Concierge at .

Best in Class Care's site filters and displays results for locations of care based on your selected procedure and preferred dates of travel. If no locations appear in the locations of care drop down list after you have entered a procedure and date range, there is no provider in the Best in Class Care network available to perform the procedure in the specified date range. Try changing or broadening the date range you’ve entered in the "Preferred Dates of Travel" field. We are continuously adding procedures and Centers of Care to our network, so if you still get no location results after revising your dates of travel, please contact the Care Concierge at .

Best in Class Care's site filters and displays results for locations of care based on your selected procedure and preferred dates of travel. If no locations appear in the locations of care drop down list after you have entered a procedure and date range, there is no provider in the Best in Class Care network available to perform the procedure in the specified date range. Try changing or broadening the date range you’ve entered in the "Preferred Dates of Travel" field. We are continuously adding procedures and Centers of Care to our network, so if you still get no location results after revising your dates of travel, please contact the Care Concierge.

After entering your search criteria on the Best in Class Care home page and clicking the “Search” button, Best in Class Care will provide you with results based on your criteria. You can then review and compare details on each of the centers of care and providers available to perform your procedure during the time period you’ve indicated. In addition, you can compare the price of your procedure among the centers of care that appear in your search results. If travel and accommodations will influence your decision, you can build and compare complete packages (procedure + travel + accommodations) for the centers of care that most interest you. You may also build and save several packages with different Centers of Care and providers that will be stored under the “My Packages” tab in your Best in Class Care account which you then can compare to make the best decision for your healthcare needs.

You may, but each procedure would be part of a separate package. You may book travel and/or accommodations for none, one or all of the procedures you schedule.

To begin building your package, you will need to create an account with Best in Class Care. To do this, click the "Sign In" icon in the upper right-hand section of any page. You will be required to provide a valid email address. A confirmation email will be sent to that email address to complete your account profile.

When you sign up for an account with Best in Class Care you will be asked to create a unique password and select two security questions to help keep your information secure and confidential. You will also receive a confirmation email that contains a link you will need to click to confirm your account. Once you have created an account you can build packages (procedure + travel + accommodations) and then, save and compare them under your “My Packages” tab in your secure account. After signing up, you will have access to your own dashboard which will include a secure messaging center and a page to manage your account settings.

Best in Class Care services are designed to provide you with a fully customized package that meets your unique needs - one that allows you to select the very best in care from our trusted network of providers. Before requesting a consultation, you will be prompted to create an account with Best in Class Care in order for you to be able to save and compare packages in your personalized dashboard and communicate with the Care Concierge and your selected Center of Care through our secure messaging system. Creating an account will serve to verify your identity and your contact information, to organize communications with each provider and keep your information secure.

Best in Class Care provides you with access to quality healthcare providers around the Globe. Begin by searching our network of Centers of Care and providers that perform your desired procedure. Follow our 3 step process for building a package that includes: provider and procedure date, travel and accommodations. Request a consult. Engage in dialogue with your selected provider and your Best in Class Care Concierge via our secure messaging center and our secure video conferencing service. Book your procedure, travel and accommodations. Enjoy the support of our professional Care Concierge staff from the time your search for a procedure until you transition home after your procedure.

If, when searching for accommodations, you can't find a specific hotel, try expanding your date selection, as the hotel may have no availability for the dates you have chosen. If you choose different dates, or see rooms available on another site that are not also available on our site, please contact the Care Concierge team for assistance.

Your satisfaction is important to us, and we encourage all travelers to provide feedback on their experience. After you have returned from your destination, you will receive a message from the Care Concierge to participate in a feedback survey via phone or secure message, where you will be able to provide feedback about all facets of your experience. Feedback about the Best in Class Care platform and services are always welcome, and we encourage you to contact the Care Concierge directly by phone at , chat, or secure message center from your account.

Your satisfaction is important to us, and we encourage all travelers to provide feedback on their experience. After you have returned from your destination, you will receive a message from the Care Concierge to participate in a feedback survey via phone or secure message, where you will be able to provide feedback about all facets of your experience. Feedback about the Best in Class Care platform and services are always welcome, and we encourage you to contact the Care Concierge directly by phone, chat, or secure message center from your account.

The primary goal of the Care Concierge is to ensure that your experience with Best in Class Care is nothing less than world class. You may call and request their service 24/7 as the Care Concierge is ready to assist you anytime. Everyone has access to the Care Concierge team via phone; however, if you have signed-up for a free account with Best in Class Care, you also have access to our secure messaging center, through which you can communicate with the Care Concierge team.

The Best in Class Care platform is built to provide an easy, efficient medium for people searching for a specific procedure. At this time, you can see available physicians once you have selected the procedure and destination of your choice. You may review each Center of Care, which includes a listing of all physicians who are available to perform your procedure during the travel window you selected. If you have questions regarding a specific physician or physician type, please contact the Care Concierge at .

You may see the available specialties and procedures within Best in Class Care’s network by clicking on the “See All” above the “Procedure” search field on our homepage.

To see if your health plan carrier covers the procedure, you must first enter your carrier’s information in your patient account. You can select from available plans by typing in the first few letters or words in the name of the health care plan. If your health plan carrier is available, they will appear in a drop-down menu. After you've selected your carrier, saved your profile and then serach for a procedure, you'll see a green flag next to any location where the procedure is covered by your plan. Please note that coverage for any procedure is not guaranteed, and is subject to any terms or conditions as determined by your health plan carrier. If your health plan carrier is not available, we encourage you to contact them directly for information about coverage.

To see if your health plan carrier covers the procedure, you must first enter your carrier’s information in your patient account. You can select from available plans by typing in the first few letters or words in the name of the health care plan. If your health plan carrier is available, they will appear in a drop-down menu. Select your carrier and save it to your profile and then search for a procedure, you'll see a green flag next to any location where the procedure is covered by your plan. If you do not see a green flag next to any location available for the procedure of you choice, contact the Care Concierge for assistance. Please note that coverage for any procedure is not guaranteed, and is subject to any terms or conditions as determined by your health plan carrier. If your health plan carrier is not available, we encourage you to contact them directly for information about coverage.

Pricing / Payment

This may vary from one center of care to another, and it is important to review the details on the Centers of Care in which you are interested, the services offered by each Center of Care, and any inclusions and/or exclusions related to the procedure offered. This information can be found on the Center of Care page by clicking the "Learn More >>>" icon below the of the Center of Care’s description, followed by clicking “Your Procedure”.

The prices listed are the average prices for procedures at the Centers of Care you are viewing and can vary based upon your individual medical needs. If you need further clarification of pricing prior to requesting a consult, please contact the Care Concierge at .

The prices listed are the average prices for procedures at the Centers of Care you are viewing and can vary based upon your individual medical needs. If you need further clarification of pricing prior to requesting a consult, please contact the Care Concierge.

A deposit on your procedure is required at the time of booking to ensure your procedure date is reserved. In the event you need to cancel your procedure prior to your departure date, you may contact Best in Class Care to receive a full refund of the deposit paid at the time you booked your procedure.

You will be responsible for paying the remaining balance of your procedure charges directly to the Center of Care. The timing of this payment may vary amongst Centers of Care. Please be sure that you have read and understand the Center of Cares Terms and Conditions and that you contact your Care Concierge with any questions prior to booking.

Best in Class Care makes creating your healthcare travel package a simple process by streamlining all of the services you need to access your healthcare and travel in one place and coordinating the Care with the assistance of the Care Concierge. You will see separate charges for each - airfare, hotel and procedure - because they are separate billing entities. If you have questions about your bill or any charges, please contact the Care Concierge at .

Please contact the Care Concierge for assistance at: .

Please contact the Care Concierge for assistance.

"Contact for Pricing" typically means the procedure you are viewing has many complex variables that will influence its final cost, and your selected provider will be able to advise you of the actual cost of your procedure upon reviewing your medical records and developing a treatment plan based on your individual needs.

While prices for procedures vary widely among countries, they also span a wide range here in the US. We have searched multiple sources to be able to provide average US pricing information on our site when it is available. These sources include: Guroo.com, Costhelper.com, Allpricer.com, and Healthcare Bluebook.com.

Privacy and Security

If you have forgotten your password, click "Sign In" in the header of the site. Once on the sign in page, click “I forgot my password" and follow the instructions.

Contact the Care Concierge at .

Contact the Care Concierge.

Best in Class Care uses a HIPAA -secure, web-based service to facilitate the transfer of medical records and other information securely between patients, providers, and Centers of Care via web, tablet, or phone.

Best in Class Care uses a secure, web-based service to facilitate the transfer of medical records and other information securely between patients, providers, and Centers of Care via web, tablet, or phone.

Please refer to Best in Class Care’s privacy policy, available by clicking "Privacy Policy" in the footer of our site.

Best in Class Care adheres to the strict privacy and security guidelines of HIPAA. For specific information, please click "Privacy Policy" and "Terms and Conditions" in the footer of our site for more information.

Best in Class Care adheres to strict privacy and security guidelines. For specific information, please click "Privacy Policy" and "Terms and Conditions" in the footer of our site for more information.

Technology

If you are experiencing technical difficulties using our site, please review our list of “Frequently Asked Questions” to determine if the issue can be easily resolved. If not, please contact the Care Concierge for assistance: .

If you are experiencing technical difficulties using our site, please review our list of “Frequently Asked Questions” to determine if the issue can be easily resolved. If not, please contact the Care Concierge for assistance.

If you did not receive the verification email from Best in Class Care when creating your account, please make sure to check your junk/spam folder and add Best in Class Care as a trusted sender. If you still have not received your verification email within a few hours of creating your account and are receiving emails from other sources, please contact the Care Concierge Team at: .

If you did not receive the verification email from Best in Class Care when creating your account, please make sure to check your junk/spam folder and add Best in Class Care as a trusted sender. If you still have not received your verification email within a few hours of creating your account and are receiving emails from other sources, please contact the Care Concierge Team.

Travel / Accommodations

Please be advised that only booking your package will reserve the price and availability of your travel and accommodations. Prior to your consult, you may build a package (procedure + travel + accommodations) to estimate the total cost of your trip. When your consult is complete and you are ready to book your procedure, you will need to refresh your search for travel and accommodations to ensure you are viewing the most current pricing and availability provided by the hotel and airline you selected.

The travel documents required vary by destination. For additional details on what visa or passport documentation you may need, please contact the Care Concierge at: .

The travel documents required vary by destination.  For additional details on what visa or passport documentation you may need, please contact the Care Concierge.

The U.S. State Department recommends passports have at least six months of validity when traveling internationally, as most countries will not permit a traveler to enter unless the traveler's passport is set to expire at least six months after their scheduled departure from the country.

It is recommended passports have at least six months of validity when traveling internationally, as most countries will not permit a traveler to enter unless the traveler's passport is set to expire at least six months after their scheduled departure from the country.

No. You are not required to book your travel through Best in Class Care. If you choose to book your travel and/or accommodations outside our platform, please share your travel and accommodations itinerary with the Care Concierge, so we can efficiently support your needs and maintain a seamless line of communication between you and your provider. Please note that Best in Class Care uses Priceline® as its travel engine, and we do not mark up our prices. This helps us provide you some of the best available pricing for travel and accommodations.

When booking your flight, you have the option of entering your frequent flier number to earn points on a purchased ticket; however, in order to use award miles, you will need to book directly with the airline.

Yes. You have the option of booking multiple travel and hotel itinieraries to accommodate one or more travel companions.

If you or your travel companion require assistance during your travel, you may need to coordinate special accommodations from your airline. For assistance, please contact the Care Concierge at: .

If you or your travel companion require assistance during your travel, you may need to coordinate special accommodations from your airline. For assistance, please contact the Care Concierge.

Best in Class Care uses globally recognized Priceline Partner Network® as its travel engine. If you are not able to find the airline you prefer when searching for available flights using the Best in Class Care site, try widening your travel window, or reducing the number of passengers. The issue may be that there are very limited flights or remaining space available on the dates you have chosen. If you still cannot find what you are searching for,please contact the Care Concierge at: .

Best in Class Care uses globally recognized Priceline Partner Network® as its travel engine. If you are not able to find the airline you prefer when searching for available flights using the Best in Class Care site, try widening your travel window, or reducing the number of passengers. The issue may be that there are very limited flights or remaining space available on the dates you have chosen. If you still cannot find what you are searching for,please contact the Care Concierge.

When booking your flight on the Best in Class Care platform, you will have the opportunity to enter your frequent flier information. Hotel points will need to be addressed directly with the individual hotel.

If you or your travel companion will need any special accommodations during your travel and/or your stay, you can request them during the booking process.  When booking airline travel, be sure to take the opportunity to request special accommodations.  If you are unsure if your airline or hotel of choice is able to offer the accommodations you need, contact the Care Concierge for assistance. 

If you are unable to find the airport you wish to travel to in the search menu, please confirm you have the correct name and spelling of the airport.  All airports listed in the Best in Class Care site are international airports, so please also confirm that the airport of your choice allows inbound and outbound international flights.  If you are still unable to find the airport of your choice, please contact the Care Concierge to assist you. 

The Care Concierge can assist you in coordinating your accommodations with the Center of Care.  Rates, fees and payment for accommodations by the Center of Care, or by any other party not included in the Best in Class Care site will not be reflected in your total package price.  You will be responsible for payment according to the terms set forth by the Center of Care or third party.