Frequently Asked Questions

About Best in Class Care

Will the Care Concierge assist me in my selection of a Center of Care and/or a provider for my medical service?

Best in Class Care personally visits the Centers of Care in our network so that we can meet the administrators and providers, tour the facility, examine quality standards and ensure that each Center of Care is one in which we would confidently entrust with our own health and the health of our families.

Care Concierge

Will the Care Concierge assist me in my selection of a Center of Care and/or a provider for my medical service?

Best in Class Care is not a health care provider, so we cannot recommend any specific type of care, Center of Care or healthcare provider for you. The Centers of Care in our network are required to provide us with honest and accurate descriptions of their facilities and profiles of their providers. We in turn, make this information available to you as a supplement to any other research you may undertake when determining the Center of Care and provider that is best suited to deliver your care.

Will my Care Concierge participate in my consultation?

Throughout the consultation process, the Care Concierge will facilitate dialogue and any exchange of information between you and your provider. They may also assist in scheduling a live telephone or video conference between you and your provider.

Will my Care Concierge assist me in making medical decisions?

The Care Concierge is not a health care provider, so while they are not authorized to provide guidance on medical decisions, they are always available to answer your non-medical questions and facilitate communication between you and your health care provider.

Will my Care Concierge assist me in making travel arrangements?

The Care Concierge is available to assist you with searching, selecting, and booking your travel arrangements. If your insurance carrier covers services performed by providers in the Best in Class Care network, the Care Concierge may be able to complete the booking of your travel and accommodations arrangements on your behalf. Please contact the Care Concierge for more information.

Changes & Cancellations

What if I want to change the provider, Center of Care, and/or date of the medical service after I have submitted a request for a consultation?

Contact the Care Concierge with your request to change the provider, Center of Care and/or date of the medical service, and they will assist you with this process.

What if I need to change or revise plans for my travel and/or accommodations?

Contact the Care Concierge for assistance. Note that refunds for flights and hotel rooms purchased through the Best in Class Care site must be requested directly from Priceline, our travel partner, and are subject to the terms and conditions at the time of purchase. If you made your travel reservations through the Best in Class Care site and you are owed a refund, please note that it can take several business days for the hotel or airline to process your refund, and additional time for the funds to post to your credit card account. If you do not see the refund posted to your credit card account within 7 business days after your refund was initiated, please contact your Care Concierge for support at +1 844-684-BEST (2378).

What if I need to cancel my medical service?

Prior to booking a medical service, ensure you have read and understand the Terms and Conditions of the Center of Care with which you are booking. Please contact your Care Concierge for assistance as soon as you know that you have a need to cancel your medical service.

Consult / Care Coordination

How long will my consultation period last?

The length of the consultation period can vary considerably from one medical service to the next. Typically, the more complex the medical service, the longer the consultation period. You can help minimize the length of this period by promptly responding to requests and instructions from your provider and the Care Concierge. Throughout the process, the Care Concierge will communicate actively with you regarding the timing of your medical service and travel plans.

May I have more than one consultation for the same medical service?

Yes, you may build multiple packages for the same medical service and request a consult for each. It is important to note that Centers of Care may have different policies regarding consultations, and that fees and certain inclusions or exclusions may apply. If you have specific questions about inclusions, exclusions, or other information about a particular Center of Care, you may wish to contact your Care Concierge at +1 844-684-BEST (2378) for more information before requesting a consult.

What if, as a result of my consultation, a different medical service is recommended?

If, as a result of your consultation, your provider recommends a different medical service based on your medical needs, the Care Concierge will assist you in making any necessary changes to your existing package, or, if appropriate, cancelling your current package and creating a new package for the new medical service.

How it Works

How do I find the best Center of Care and provider for the care I need?

Complete the search fields on the home page and click the “GO” button. You’ll be taken to a page where you can view your search results and learn about the Centers of Care and the providers in the Best in Class Care network. If no locations are available from your search, try entering the “Preferred Dates of Travel” to “In the next 6 months”. We are continuously adding medical services and Centers of Care to our network, so if you still get no results or very limited results, please contact the Care Concierge at +1 844-684-BEST (2378).

What if I cannot find the medical service I want in the list of available medical services?

If you are not sure of the medical name of the medical service for which you are searching you can try typing in another name for the medical service in the search box. Some medical services have both a technical name and a more informal name (i.e. “rhinoplasty” is also known as “nose job”). Also, try viewing our “All Available Medical Services” list by clicking the “See All” icon above the “Medical Service” search field on our home page. If you are still not finding the medical service you are looking for, please contact your Care Concierge at +1 844-684-BEST (2378).

Why are there no locations shown after I have selected my Type of Care and Dates of Travel?

Best in Class Care’s site filters and displays results for locations of care based on your selected medical service and preferred dates of travel. If no locations appear in the locations of care drop down list after you have entered a medical service and date range, there is no provider in the Best in Class Care network available to perform the medical service in the specified date range. Try changing or broadening the date range you’ve entered in the “Preferred Dates of Travel” field. We are continuously adding medical services and Centers of Care to our network, so if you still get no location results after revising your dates of travel, please contact the Care Concierge at +1 844-684-BEST (2378).

Pricing / Payment

What is included in the price of my medical service?

This may vary from one center of care to another, and it is important to review the details on the Centers of Care in which you are interested, the services offered by each Center of Care, and any inclusions and/or exclusions related to the medical service offered. This information can be found on the Center of Care page by clicking the “Learn More >>>” icon below the of the Center of Care’s description, followed by clicking “Your Medical Service”.

Is the medical service price I see listed on the Best in Class Care site guaranteed?

The prices listed are the average prices for medical services at the Centers of Care you are viewing and can vary based upon your individual medical needs. If you need further clarification of pricing prior to requesting a consult, please contact the Care Concierge at +1 844-684-BEST (2378).

Is the medical service price I see listed on the Best in Class Care site guaranteed?

The prices listed are the average prices for medical services at the Centers of Care you are viewing and can vary based upon your individual medical needs. If you need further clarification of pricing prior to requesting a consult, please contact the Care Concierge at +1 844-684-BEST (2378).

Privacy and Security

What if I forgot my password?

If you have forgotten your password, click “Sign In” in the header of the site. Once on the sign in page, click “I forgot my password” and follow the instructions.

What do I do if I am locked out of my Best in Class Care Account, or if I am concerned my account has been compromised?

Contact the Care Concierge at +1 844-684-BEST (2378).

How do I safely transfer my medical records and other information to a provider or center of care?

Best in Class Care uses a HIPAA -secure, web-based service to facilitate the transfer of medical records and other information securely between patients, providers, and Centers of Care via web, tablet, or phone.

Technology

What if I experience technical difficulty on the Best in Class Care site?

If you are experiencing technical difficulties using our site, please review our list of “Frequently Asked Questions” to determine if the issue can be easily resolved. If not, please contact the Care Concierge for assistance: +1 844-684-BEST (2378).

I did not receive the verification email from Best in Class Care to complete the creation of my account. What do I do?

If you did not receive the verification email from Best in Class Care when creating your account, please make sure to check your junk/spam folder and add Best in Class Care as a trusted sender. If you still have not received your verification email within a few hours of creating your account and are receiving emails from other sources, please contact the Care Concierge Team at: +1 844-684-BEST (2378).

Travel / Accommodations

Are my air and hotel selections reserved throughout my consultation period?

Please be advised that only booking your package will reserve the price and availability of your travel and accommodations. Prior to your consult, you may build a package (medical service + travel + accommodations) to estimate the total cost of your trip. When your consult is complete and you are ready to book your medical service, you will need to refresh your search for travel and accommodations to ensure you are viewing the most current pricing and availability provided by the hotel and airline you selected.

Will I need to renew my passport?

The U.S. State Department recommends passports have at least six months of validity when traveling internationally, as most countries will not permit a traveler to enter unless the traveler’s passport is set to expire at least six months after their scheduled departure from the country.

How will I know what travel documents (i.e. passport, visa, etc.) I will need?

The travel documents required vary by destination. For additional details on what visa or passport documentation you may need, please contact the Care Concierge at: +1 844-684-BEST (2378).